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Copyright 2018  - EncodePro

Copyright 2015  - EncodePro

  Setting up an Internet connection using Teamviewer Remote

  • Download the ENCODEPRO REMOTE from the Downloads page
    to your Desktop and run the file.
  • Supply us with the ID and password which will appear onscreen and
    we will be able to connect to your PC

  AntiVirus software detects EncodePro as a threat

  • Disable your Antivirus software before installing EncodePro.
  • Create an EXCEPTION in the Antivirus software for EncodePro. This
    simply tells the Antivirus to ignore EncodePro as a threat.

EncodePro software has been encrypted for security reasons. Some Antivirus programs interpret this as a threat and delete the installation file.

  The EncodePro screens and buttons do not line up

The default SCREEN APPEARANCE setting on your PC is not set at 100%

  • Open the Windows CONTROL PANEL
  • Navigate to APPEARANCE AND PERSONALIZATION
  • Click on DISPLAY
  • Select the option marked  DEFAULT (100%)

  EncodePro icon is not on desktop after installation

  • Open the Windows EXPLORER
  • Navigate to the C:\EncodePro\Release folder
  • Right click on the EncodePro.exe file
  • Select the SEND TO DESKTOP (CREATE SHORTCUT) option
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